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Cepheid Analyzer Service & Maintenance

When it comes to Cepheid service and maintenance trust the industry leaders in lab equipment service for onsite maintenance, service & repair, depot repair, calibration, and refurbishment, Diamond Diagnostics

Cepheid services including maintenance, service, repair, and parts replacement are offered to laboratories throughout the United States, Canada and the European Union with several service and maintenance options to make the acquisition of refurbished instrumentation seamless as well as offer existing Cepheid instrumentation in your laboratory more cost-effective maintenance, service and repair plans and contracts. For Cepheid analyzer service and maintenance, annual service agreements, repair, and parts replacement count on Diamond Diagnostics, for over 25 years a global leader in lab equipment supply and service.

Cepheid Service, Maintenance, & Field Service

All Cepheid analyzers and lab equipment sold by Diamond Diagnostics, or analyzers qualified by Diamond Diagnostics are eligible for Field Service coverage. Cepheid service and maintenance plans are the best way to maximize your instrument investment, extend the useful life of your analyzers and lab equipment, and reduce the high costs associated with instrument failure. Our Cepheid service and maintenance plans are designed to support optimum instrument performance, ensure reproducible results, and minimize down-time. Our Cepheid service, maintenance and repair plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure industry leading service efficiency and quality, even for the most demanding and complex laboratory environments.

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Cepheid Service, Maintenance, & Field Service Options

Preventive Maintenance for Your Cepheid Analyzers

For the laboratory looking to manage Cepheid manufacturer recommended preventative maintenance (PM) schedules for Cepheid analyzers and instrumentation at a fixed cost, the Cepheid PM Service Plan will increase the reliability of your in-service Cepheid analyzers and reduce the risks and costs of unplanned maintenance and equipment downtime. Our maintenance and service plans are scheduled and planned around your specific instrument and operational needs.

Cepheid Analyzer Depot Maintenance and Repair Service | Depot Service, Maintenance and Repair

Our depot service for Cepheid analyzers is designed to reduce costs for Cepheid analyzer and instrumentation maintenance and service, while providing the most efficient process for minimizing planned downtime and disruption in the lab. For the laboratory looking to maximize the life of their Cepheid analyzers and instrumentation, while effectively managing repair costs, our depot service and scheduled maintenance plans are the perfect choice. Cepheid depot repair is a per diem service, maintenance and repair plan designed for any size Cepheid instrument needing major repair, top-down refurbishment, or proper recycling with chain of custody.

Cepheid Analyzer Depot Maintenance and Repair Service | Annual Depot Repair Service Plans

For the laboratory looking to maximize the life of their Cepheid analyzers and instrumentation while effectively managing service, maintenance and repair costs the Annual Depot Maintenance & Repair service agreement is an optimal choice. Diamond Diagnostics annual based service and maintenance plan is designed for small to mid-sized instruments needing maintenance or repairs that can be easily shipped by your local carrier to one of our depot service facilities globally.

Cepheid Phone Support | Maintenance, Service and Repair Support for Your Cepheid Lab Equipment

For the laboratory employing qualified service professionals capable of being the hands on the ground during the maintenance, servicing or repair of your Cepheid instruments, the Virtual Plan may be a suitable choice to replace, or supplement Field Services. The Virtual plan offers clients support by email and telephone, within business hours, with communication directly with our Clinical Engineering staff that specializes in the model of Cepheid instrumentation that the laboratory is utilizing. The Virtual Plan for Cepheid is annual plan.

Cepheid Service and Maintenance Plan Matrix | Which Service Plan is Right for You?

Service OptionsPlatinumDiamondGoldBronzeDepotLaborLaborPer DiemTravelTravelPer VisitService PartsService PartsIncident TrackingIncident TrackingResponse TimeResponse TimeNext DayNext Business DayNext Business DayFirst Available2 Business Days*Phone SupportPhone SupportMon-Sun 0-24Mon-Sun 0-24Mon-Fri 8-5Remote SupportRemote SupportHoliday SupportHoliday SupportPreventive MaintenancePrev MaintenancePeripheral SupportPeripheral SupportComplimentary LoanerCompl LoanerRelocationRelocationRecommissionRecommissionDecommisionDecommisionDecontaminationDecontaminationTrainingTrainingAssay ProgrammingAssay ProgrammingIQ/OQ ValidationIQ/OQ Validation

: Included

: Chargeable

: None

* Contact for more details

We Offer Maintenance for Not Only Cepheid But for Dozens of Other Manufacturers as Well

Let us know what your service needs are, and we will have someone call you promptly to discuss how we can help reduce your service costs, reduce uptime and minimize business risk due to unplanned failures

Inquire Today for Cepheid Service, Maintenance, & Field Service for Your Cepheid Lab Equipment

When it comes to Cepheid analyzers and lab equipment and their ongoing service and maintenance requirements, look to the industry leader Diamond Diagnostics for onsite service and maintenance, depot repair and refurbishment as well as parts replacement throughout the United States, Canada and Europe. For over 25 years Diamond Diagnostics has been outshining the competition for lab equipment services and is looking forward to assisting you in maintaining your Cepheid lab equipment to reduce your annual equipment maintenance budgets and minimize risk from unplanned equipment downtime. Call +1 (508) 429-0450

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