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Lab Equipment Repair and Maintenance

Maintenance and repair services for lab instruments and equipment.

Diamond Diagnostics is pleased to offer laboratories in the United States, Canada and the European Union several service options to make the acquisition of refurbished instrumentation seamless while offering existing instrumentation in your laboratory more cost-effective service arrangements. Covering 23 manufacturers and over 250 models, Diamond provides our customers and prospective customers with various options custom-tailored to the laboratory’s needs.

Field Service Options 

All units sold by Diamond Diagnostics or units qualified by Diamond Diagnostics are eligible for Field Service coverage. Service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure. Our plans are designed to support optimum instrument performance, ensure reproducible results and minimize down-time. Our service plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.

SERVICE OPTION

Platinum Service
Gold Service
Silver Service

Labor

Included

Included

Reduced (Hourly Rate)

Travel/Lodging

Included

Included

Fixed Travel Cost

Parts/Material

Included

Included

Not Included

Response Time

Next Day
24 Hours / 7 Days

1 Business Day
8:00am - 5:00pm EST
Monday - Friday

1 Business Day
8:00am - 5:00pm EST
Monday - Friday

24/7 Support

Included

Not Included

Not Included

Weekend Support

Included

Not Included

Not Included

After Hour Support

Included

Not Included

Not Included

Major Holiday Support

Included

Not Included

Not Included

Phone Support

Unlimited
24 Hours / 7 Days

Unlimited
8:00am - 5:00pm EST
Monday - Friday

*Limited
8:00am - 5:00pm EST
Monday - Friday

Preventive Maintenance

*(1-2) PM Included

(1) PM Included

Not Included

Advanced Instrument Training

Discounted Pricing

Discounted Pricing

Discounted Pricing

* Contact for more details
Preventive Maintenance

Preventive Maintenance

For the laboratory looking to manage manufacture recommended preventative maintenance (PM) schedules for instrumentation at a fixed cost. The PM Service Plan will increase the reliability and reduce the risk and costs of unplanned maintenance and equipment downtime. Our plans are scheduled and planned around your specific instrument and operational needs.


Depot Service, Type 1

Depot Service, Type 1

For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. The Depot Repair is a per diem plan designed for any size instrument needing major repair, complete rebuild or recycling.


Depot Service, Type 2

Depot Service, Type 2

For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. Annual Depot Repair is an annual based plan designed for small to mid-sized instruments needing maintenance or repairs and can be easily shipped by your local carrier to our Depot Service Facility in Holliston, MA.


Phone Support

Phone Support

For the laboratory employing qualified service professionals, the Virtual Plan may be a suitable choice to replace or supplement Field Services. The Virtual plan offers its customers support by email and telephone, within business hours with communication directly with Clinical Engineering staff specialized in the model of instrumentation that the laboratory is utilizing. The Virtual Plan is annual.


Click here for Tailored Service Options.
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Contact Us

Corporate Headquarters (USA)
Diamond Diagnostics Inc.
333 Fiske Street
Holliston, MA 01746-2048
Tel: +1 508.429.0450

Distribution Center (EU)
Diamond Diagnostics Kft.
1044 Budapest, Hungary
Óradna Street 6
Tel: +36 (1) 787 2222

Quality

ISO 9001:2015 (US)
ISO 9001:2015 (EU)
ISO 13485:2016 (US)
ISO 13485:2016 (EU)

Diamond Diagnostics Inc. is registered with the United States Food and Drug Administration as an Initial Importer Manufacturer and Contract Manufacturer. Establishment registration and device listing can be found under ID: 3003030793.

Diamond has been registered with the Food and Drug Administration since 2001 and regulated by its cGMP system requirements.

All products manufactured by Diamond carry the necessary FDA clearance and comply to the European Union IVD Directive. Every department and function in our company is standardized, controlled and routinely audited.

FDA logo

The names and logos of manufacturers, their instruments, and their products referred to herein may be protected by trademark or other law, and are used herein solely for purpose of reference. Products are available for international distribution only unless otherwise indicated. Diamond Diagnostics expressly disclaims any affiliation with products it does not manufacture, as well as sponsorship by other manufacturers. For current regulatory status on products within this website, please contact your sales representative. Prices and Information shown are for reference only and may change without notice. SmartLyte®, ProLyte®, CareLyte®, and Down-To-Frame® Refurbishing are Registered Trademarks of Diamond Diagnostics®.

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