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Lab Equipment Repair and Maintenance

Maintenance and repair services for lab instruments and equipment.

Diamond Diagnostics is pleased to offer laboratories in the United States, Canada and the European Union several service options to make the acquisition of refurbished instrumentation seamless while offering existing instrumentation in your laboratory more cost-effective service arrangements. Covering 23 manufacturers and over 250 models, Diamond provides our customers and prospective customers with various options custom-tailored to the laboratory’s needs.

Field Service Options 

All units sold by Diamond Diagnostics or units qualified by Diamond Diagnostics are eligible for Field Service coverage. Service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure. Our plans are designed to support optimum instrument performance, ensure reproducible results and minimize down-time. Our service plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.

Service OptionsPlatinumDiamondGoldBronzeDepotLaborLaborPer DiemTravelTravelPer VisitService PartsService PartsIncident TrackingIncident TrackingResponse TimeResponse TimeNext DayNext Business DayNext Business DayFirst Available2 Business Days*Phone SupportPhone SupportMon-Sun 0-24Mon-Sun 0-24Mon-Fri 8-5Remote SupportRemote SupportHoliday SupportHoliday SupportPreventive MaintenancePrev MaintenancePeripheral SupportPeripheral SupportComplimentary LoanerCompl LoanerRelocationRelocationRecommissionRecommissionDecommisionDecommisionDecontaminationDecontaminationTrainingTrainingAssay ProgrammingAssay ProgrammingIQ/OQ ValidationIQ/OQ Validation

: Included

: Chargeable

: None

* Contact for more details

Preventive Maintenance

Preventive Maintenance

For the laboratory looking to manage manufacture recommended preventative maintenance (PM) schedules for instrumentation at a fixed cost. The PM Service Plan will increase the reliability and reduce the risk and costs of unplanned maintenance and equipment downtime. Our plans are scheduled and planned around your specific instrument and operational needs.

Depot Service, Type 1

Depot Repair Per Diem

For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. The Depot Repair is a per diem plan designed for any size instrument needing major repair, complete rebuild or recycling.

Depot Service, Type 2

Annual Depot Repair

For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. Annual Depot Repair is an annual based plan designed for small to mid-sized instruments needing maintenance or repairs and can be easily shipped by your local carrier to our Depot Service Facility in Holliston, MA.

Phone Support

Phone Support

For the laboratory employing qualified service professionals, the Virtual Plan may be a suitable choice to replace or supplement Field Services. The Virtual plan offers its customers support by email and telephone, within business hours with communication directly with Clinical Engineering staff specialized in the model of instrumentation that the laboratory is utilizing. The Virtual Plan is annual.



Facilities looking to relocate instrumentation from one site to another should contact Diamond to handle any or all aspects of the process including decommission, decontamination, transit and installation at the new site.



Facilities looking to reactivate an instrument which was previously decommissioned and stored can look to Diamond to re-commission the unit for active use.



Facilities looking to decommission their instrumentation for later use, storage, transit or sale, Diamond prepares the unit through a complete shutdown process.



Facilities looking to decontaminate a previously utilized instrument can utilize Diamond for the entire process including onsite decontamination and certification.

Training, Diamond Device

Training, Diamond Device

For the customer that desires training with more content, Diamond offers on-site training sessions which supplement and follow the Installation. The session will include a Full Instrument Orientation, Full Menu Orientation, Instruction on adding parameters, sequential testing, preventive maintenance and operator level service troubleshooting. Training will include a 1 hour open question/answer session to gain familiarity to topics not yet covered.

Assay Programming

Assay Programming

While many reagent suppliers are able to provide reagent application services, Diamond offers services to assist with programming assays beyond the assays programmed and verified during installation. Diamond is able to program the system, install reagents, perform calibration and perform quality control in multi-levels for Chemistry, Coagulation and Immunology Assays.

Contact Us

Corporate Headquarters (USA)
Diamond Diagnostics Inc.
333 Fiske Street
Holliston, MA 01746-2048
Tel: +1 (508) 429-0450

Distribution Center (EU)
Diamond Diagnostics Kft.
1044 Budapest, Hungary
Óradna Street 6
Tel: +36 (1) 787 2222


ISO 9001:2015 (US)
ISO 9001:2015 (EU)
ISO 13485:2016 (US)
ISO 13485:2016 (EU)

Diamond Diagnostics Inc. is registered with the United States Food and Drug Administration as an Initial Importer Manufacturer and Contract Manufacturer. Establishment registration and device listing can be found under ID: 3003030793.

Diamond has been registered with the Food and Drug Administration since 2001 and regulated by its cGMP system requirements.

All products manufactured by Diamond carry the necessary FDA clearance and comply to the European Union IVD Directive. Every department and function in our company is standardized, controlled and routinely audited.

FDA logoFDA logoFDA logo

The names and logos of manufacturers, their instruments, and their products referred to herein may be protected by trademark or other law, and are used herein solely for purpose of reference. Products are available for international distribution only unless otherwise indicated. Diamond Diagnostics expressly disclaims any affiliation with products it does not manufacture, as well as sponsorship by other manufacturers. For current regulatory status on products within this website, please contact your sales representative. Prices and Information shown are for reference only and may change without notice. SmartLyte®, ProLyte®, CareLyte®, and Down-To-Frame® Refurbishing are Registered Trademarks of Diamond Diagnostics®.

©2021 Diamond Diagnostics®All Rights Reserved. 

Sales, Service and Maintenance of the Worlds Leading Chemistry Analyzers, Immunology Analyzers, Hematology Analyzers, Coagulation Analyzers, Blood Gas Analyzers and Electrolyte Analyzers

World leader in new, used, and refurbished lab equipment as well as service, maintenance, and repair of the industries best chemistry analyzers, immunology analyzers, hematology analyzers, coagulation analyzers, blood gas analyzers and electrolyte analyzers

Count on Diamond Diagnostics - As a leading manufacturer of lab equipment including electrolyte analyzers, and provider of new and refurbished chemistry analyzers, immunology analyzers, hematology analyzers, coagulation analyzers, blood gas analyzers and electrolyte analyzers as well as offer lab equipment and medical analyzer service, maintenance, repair, refurbishment and spare parts we can uniquely provide unrivaled delivery of in stock analyzers, onsite and depot analyzer service and maintenance, as well as spare parts and tech support.

Some of the brands we provide maintenance and support for

Including all of the following types of analyzers