Lab Equipment Repair and Maintenance
Maintenance and repair services for lab instruments and equipment.
Diamond Diagnostics is pleased to offer laboratories in the United States, Canada and the European Union several service options to make the acquisition of refurbished instrumentation seamless while offering existing instrumentation in your laboratory more cost-effective service arrangements. Covering 23 manufacturers and over 250 models, Diamond provides our customers and prospective customers with various options custom-tailored to the laboratory’s needs.
Field Service Options
All units sold by Diamond Diagnostics or units qualified by Diamond Diagnostics are eligible for Field Service coverage. Service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure. Our plans are designed to support optimum instrument performance, ensure reproducible results and minimize down-time. Our service plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.
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SERVICE OPTION |  |  |  |
Labor | Included | Included | Reduced (Hourly Rate) |
Travel/Lodging | Included | Included | Fixed Travel Cost |
Parts/Material | Included | Included | Not Included |
Response Time | Next Day | 1 Business Day | 1 Business Day |
24/7 Support | Included | Not Included | Not Included |
Weekend Support | Included | Not Included | Not Included |
After Hour Support | Included | Not Included | Not Included |
Major Holiday Support | Included | Not Included | Not Included |
Phone Support | Unlimited | Unlimited | *Limited |
Preventive Maintenance | *(1-2) PM Included | (1) PM Included | Not Included |
Advanced Instrument Training | Discounted Pricing | Discounted Pricing | Discounted Pricing |
Preventive Maintenance
For the laboratory looking to manage manufacture recommended preventative maintenance (PM) schedules for instrumentation at a fixed cost. The PM Service Plan will increase the reliability and reduce the risk and costs of unplanned maintenance and equipment downtime. Our plans are scheduled and planned around your specific instrument and operational needs.
Depot Service, Type 1
For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. The Depot Repair is a per diem plan designed for any size instrument needing major repair, complete rebuild or recycling.
Depot Service, Type 2
For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. Annual Depot Repair is an annual based plan designed for small to mid-sized instruments needing maintenance or repairs and can be easily shipped by your local carrier to our Depot Service Facility in Holliston, MA.
Phone Support
For the laboratory employing qualified service professionals, the Virtual Plan may be a suitable choice to replace or supplement Field Services. The Virtual plan offers its customers support by email and telephone, within business hours with communication directly with Clinical Engineering staff specialized in the model of instrumentation that the laboratory is utilizing. The Virtual Plan is annual.
