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Service & Maintenance for Roche Diagnostics Analyzers

When it comes to service and maintenance for Roche Diagnostics Analyzers trust, the industry leaders in lab equipment service for onsite maintenance, service & repair, depot repair, calibration, and refurbishment, Diamond Diagnostics

Services including maintenance, service, repair, and parts replacement are offered to laboratories throughout the United States, Canada and the European Union with several service and maintenance options to make the acquisition of refurbished instrumentation seamless as well as offer existing Roche Diagnostics instrumentation in your laboratory more cost-effective maintenance, service and repair plans and contracts. For service and maintenance on your Roche Analyzer, annual service agreements, repair, and parts replacement count on Diamond Diagnostics, for over 25 years a global leader in lab equipment supply and service.

Service, Maintenance, & Field Service for Roche Diagnostics Analyzers

All lab equipment sold by Diamond Diagnostics, or analyzers qualified by Diamond Diagnostics are eligible for Field Service coverage. Service and maintenance plans are the best way to maximize your instrument investment, extend the useful life of your analyzers and lab equipment, and reduce the high costs associated with instrument failure. Our service and maintenance plans are designed to support optimum instrument performance, ensure reproducible results, and minimize down-time. Our service, maintenance and repair plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure industry leading service efficiency and quality, even for the most demanding and complex laboratory environments.

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Service, Maintenance, & Field Service Options for Roche Diagnostics Analyzers

Preventive Maintenance for Your Roche Diagnostics Analyzers

For the laboratory looking to manage manufacturer recommended preventative maintenance (PM) schedules for Roche analyzers and instrumentation at a fixed cost, the Diamond PM Service Plan will increase the reliability of your in-service Roche analyzers and reduce the risks and costs of unplanned maintenance and equipment downtime. Our maintenance and service plans are scheduled and planned around your specific instrument and operational needs.

Depot Maintenance and Repair Service | Depot Service, Maintenance and Repair for Roche Diagnostics Analyzers

Our depot service for Roche analyzers is designed to reduce costs for Roche analyzer and instrumentation maintenance and service, while providing the most efficient process for minimizing planned downtime and disruption in the lab. For the laboratory looking to maximize the life of their Roche Diagnostics analyzers and instrumentation, while effectively managing repair costs, our depot service and scheduled maintenance plans are the perfect choice. Depot repair is a per diem service, maintenance and repair plan designed for any size Roche instrument needing major repair, top-down refurbishment, or proper recycling with chain of custody.

Depot Maintenance and Repair Service | Annual Depot Repair Service Plans for Roche Diagnostics Analyzers

For the laboratory looking to maximize the life of their Roche Diagnostics analyzers and instrumentation while effectively managing service, maintenance and repair costs the Annual Depot Maintenance & Repair service agreement is an optimal choice. Diamond Diagnostics annual based service and maintenance plan is designed for small to mid-sized instruments needing maintenance or repairs that can be easily shipped by your local carrier to one of our depot service facilities globally.

Phone Support | Maintenance, Service and Repair Support for Your Roche Diagnostics Lab Equipment

For the laboratory employing qualified service professionals capable of being the hands on the ground during the maintenance, servicing or repair of your Roche Diagnostics instruments, the Virtual Plan may be a suitable choice to replace, or supplement Field Services. The Virtual plan offers clients support by email and telephone, within business hours, with communication directly with our Clinical Engineering staff that specializes in the model of Roche instrumentation that the laboratory is utilizing. The Virtual Plan for Roche Diagnostics is annual plan.

Service and Maintenance Plan Matrix | Which Service Plan is Right for You?

Service OptionsPlatinumGoldBronzeDepotLaborLaborPer DiemTravelTravelPer VisitService PartsService PartsIncident TrackingIncident TrackingResponse TimeResponse TimeNext DayNext Business DayFirst Available2 Business Days*Phone SupportPhone SupportMon-Sun 0-24Mon-Sun 0-24Remote SupportRemote SupportHoliday SupportHoliday SupportPreventive MaintenancePrev MaintenancePeripheral SupportPeripheral SupportComplimentary LoanerCompl LoanerRelocationRelocationRecommissionRecommissionDecommisionDecommisionDecontaminationDecontaminationTrainingTrainingAssay ProgrammingAssay ProgrammingIQ/OQ ValidationIQ/OQ Validation

: Included

: Chargeable

: None

* Contact for more details

We Offer Maintenance for Dozens of Other Manufacturers

Let us know what your service needs are, and we will have someone call you promptly to discuss how we can help reduce your service costs, reduce uptime and minimize business risk due to unplanned failures

Inquire Today for Service, Maintenance, & Field Service for Your Roche Lab Equipment

When it comes to analyzers and lab equipment and their ongoing service and maintenance requirements, look to the industry leader Diamond Diagnostics for onsite service and maintenance, depot repair and refurbishment as well as parts replacement throughout the United States, Canada and Europe. For over 25 years Diamond Diagnostics has been outshining the competition for lab equipment services and is looking forward to assisting you in maintaining your lab equipment to reduce your annual equipment maintenance budgets and minimize risk from unplanned equipment downtime. Call +1 (508) 429-0450

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