Diamond Logo
Diamond Logo

Roche Diagnostics Analyzer Service & Maintenance

When it comes to Roche Diagnostics service and maintenance trust the industry leaders in lab equipment service for onsite maintenance, service & repair, depot repair, calibration, and refurbishment, Diamond Diagnostics

Roche Diagnostics services including maintenance, service, repair, and parts replacement are offered to laboratories throughout the United States, Canada and the European Union with several service and maintenance options to make the acquisition of refurbished instrumentation seamless as well as offer existing Roche Diagnostics instrumentation in your laboratory more cost-effective maintenance, service and repair plans and contracts. For Roche analyzer service and maintenance, annual service agreements, repair, and parts replacement count on Diamond Diagnostics, for over 25 years a global leader in lab equipment supply and service.

Roche Diagnostics Service, Maintenance, & Field Service

All Roche Diagnostics analyzers and lab equipment sold by Diamond Diagnostics, or analyzers qualified by Diamond Diagnostics are eligible for Field Service coverage. Roche service and maintenance plans are the best way to maximize your instrument investment, extend the useful life of your analyzers and lab equipment, and reduce the high costs associated with instrument failure. Our Roche Diagnostics service and maintenance plans are designed to support optimum instrument performance, ensure reproducible results, and minimize down-time. Our Roche Diagnostics service, maintenance and repair plans provide a timely response from our dedicated engineers who are certified on an ongoing basis to ensure industry leading service efficiency and quality, even for the most demanding and complex laboratory environments.

How Can We Help You?


Roche Diagnostics Service, Maintenance, & Field Service Options

Preventive Maintenance for Your Roche Diagnostics Analyzers

For the laboratory looking to manage Roche Diagnostics manufacturer recommended preventative maintenance (PM) schedules for Roche analyzers and instrumentation at a fixed cost, the Roche Diagnostics PM Service Plan will increase the reliability of your in-service Roche analyzers and reduce the risks and costs of unplanned maintenance and equipment downtime. Our maintenance and service plans are scheduled and planned around your specific instrument and operational needs.

Roche Diagnostics Analyzer Depot Maintenance and Repair Service | Depot Service, Maintenance and Repair

Our depot service for Roche analyzers is designed to reduce costs for Roche analyzer and instrumentation maintenance and service, while providing the most efficient process for minimizing planned downtime and disruption in the lab. For the laboratory looking to maximize the life of their Roche Diagnostics analyzers and instrumentation, while effectively managing repair costs, our depot service and scheduled maintenance plans are the perfect choice. Roche Diagnostics depot repair is a per diem service, maintenance and repair plan designed for any size Roche instrument needing major repair, top-down refurbishment, or proper recycling with chain of custody.

Roche Diagnostics Analyzer Depot Maintenance and Repair Service | Annual Depot Repair Service Plans

For the laboratory looking to maximize the life of their Roche Diagnostics analyzers and instrumentation while effectively managing service, maintenance and repair costs the Annual Depot Maintenance & Repair service agreement is an optimal choice. Diamond Diagnostics annual based service and maintenance plan is designed for small to mid-sized instruments needing maintenance or repairs that can be easily shipped by your local carrier to one of our depot service facilities globally.

Roche Diagnostics Phone Support | Maintenance, Service and Repair Support for Your Roche Diagnostics Lab Equipment

For the laboratory employing qualified service professionals capable of being the hands on the ground during the maintenance, servicing or repair of your Roche Diagnostics instruments, the Virtual Plan may be a suitable choice to replace, or supplement Field Services. The Virtual plan offers clients support by email and telephone, within business hours, with communication directly with our Clinical Engineering staff that specializes in the model of Roche instrumentation that the laboratory is utilizing. The Virtual Plan for Roche Diagnostics is annual plan.

Download Service and Maintenance information about Roche Diagnostics

Roche Diagnostics Service and Maintenance Plan Matrix | Which Service Plan is Right for You?

Service OptionsPlatinumDiamondGoldBronzeDepotLaborLaborPer DiemTravelTravelPer VisitService PartsService PartsIncident TrackingIncident TrackingResponse TimeResponse TimeNext DayNext Business DayNext Business DayFirst Available2 Business Days*Phone SupportPhone SupportMon-Sun 0-24Mon-Sun 0-24Mon-Fri 8-5Remote SupportRemote SupportHoliday SupportHoliday SupportPreventive MaintenancePrev MaintenancePeripheral SupportPeripheral SupportComplimentary LoanerCompl LoanerRelocationRelocationRecommissionRecommissionDecommisionDecommisionDecontaminationDecontaminationTrainingTrainingAssay ProgrammingAssay ProgrammingIQ/OQ ValidationIQ/OQ Validation

: Included

: Chargeable

: None

* Contact for more details

We Offer Maintenance for Not Only Roche Diagnostics But for Dozens of Other Manufacturers as Well

Let us know what your service needs are, and we will have someone call you promptly to discuss how we can help reduce your service costs, reduce uptime and minimize business risk due to unplanned failures

Inquire Today for Roche Diagnostics Service, Maintenance, & Field Service for Your Roche Lab Equipment

When it comes to Roche Diagnostics analyzers and lab equipment and their ongoing service and maintenance requirements, look to the industry leader Diamond Diagnostics for onsite service and maintenance, depot repair and refurbishment as well as parts replacement throughout the United States, Canada and Europe. For over 25 years Diamond Diagnostics has been outshining the competition for lab equipment services and is looking forward to assisting you in maintaining your Roche Diagnostics lab equipment to reduce your annual equipment maintenance budgets and minimize risk from unplanned equipment downtime. Call +1 (508) 429-0450

Contact Us

Corporate Headquarters (USA)
Diamond Diagnostics Inc.
333 Fiske Street
Holliston, MA 01746-2048
Tel: +1 (508) 429-0450

Distribution Center (EU)
Diamond Diagnostics Kft.
1044 Budapest, Hungary
Óradna Street 6
Tel: +36 (1) 787 2222


ISO 9001:2015 (US)
ISO 9001:2015 (EU)
ISO 13485:2016 (US)
ISO 13485:2016 (EU)

Diamond Diagnostics Inc. is registered with the United States Food and Drug Administration as an Initial Importer Manufacturer and Contract Manufacturer. Establishment registration and device listing can be found under ID: 3003030793.

Diamond has been registered with the Food and Drug Administration since 2001 and regulated by its cGMP system requirements.

All products manufactured by Diamond carry the necessary FDA clearance and comply to the European Union IVD Directive. Every department and function in our company is standardized, controlled and routinely audited.

FDA logoFDA logoFDA logo

The names and logos of manufacturers, their instruments, and their products referred to herein may be protected by trademark or other law, and are used herein solely for purpose of reference. Products are available for international distribution only unless otherwise indicated. Diamond Diagnostics expressly disclaims any affiliation with products it does not manufacture, as well as sponsorship by other manufacturers. For current regulatory status on products within this website, please contact your sales representative. Prices and Information shown are for reference only and may change without notice. SmartLyte®, ProLyte®, CareLyte®, and Down-To-Frame® Refurbishing are Registered Trademarks of Diamond Diagnostics®.

©2021 Diamond Diagnostics®All Rights Reserved. 

Sales, Service and Maintenance of the Worlds Leading Chemistry Analyzers, Immunology Analyzers, Hematology Analyzers, Coagulation Analyzers, Blood Gas Analyzers and Electrolyte Analyzers

World leader in new, used, and refurbished lab equipment as well as service, maintenance, and repair of the industries best chemistry analyzers, immunology analyzers, hematology analyzers, coagulation analyzers, blood gas analyzers and electrolyte analyzers

Count on Diamond Diagnostics - As a leading manufacturer of lab equipment including electrolyte analyzers, and provider of new and refurbished chemistry analyzers, immunology analyzers, hematology analyzers, coagulation analyzers, blood gas analyzers and electrolyte analyzers as well as offer lab equipment and medical analyzer service, maintenance, repair, refurbishment and spare parts we can uniquely provide unrivaled delivery of in stock analyzers, onsite and depot analyzer service and maintenance, as well as spare parts and tech support.

Some of the brands we provide maintenance and support for

Including all of the following types of analyzers