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Tailored Service Options 

Diamond Diagnostics is pleased to offer laboratories in the United States, Canada and the European Union several service options to make the acquisition of refurbished instrumentation seamless and cost-effective. We provide our customers and prospective customers with various options custom-tailored to the laboratory’s needs.

Relocation

Facilities looking to relocate instrumentation from one site to another should contact Diamond to handle any or all aspects of the process including decommission, decontamination, transit and installation at the new site.

Recommission

Facilities looking to reactivate an instrument which was previously decommissioned and stored can look to Diamond to re-commission the unit for active use.

Decommission

Facilities looking to decommission their instrumentation for later use, storage, transit or sale, Diamond prepares the unit through a complete shutdown process.

Decontamination

Facilities looking to decontaminate a previously utilized instrument can utilize Diamond for the entire process including onsite decontamination and certification.

Installation, Diamond Device

All units sold by Diamond Diagnostics require an installation by Diamond Diagnostics personnel. Installation includes structural review, power connection and commission, routine diagnostics and alignment, calibration and quality control verification. Following this, a brief overview is conducted to include a general review of menu structure, power on/off, instruction to run samples and quality controls, installation of a reagent and a physical orientation of instrument.

Training, Diamond Device

For the customer that desires training with more content, Diamond offers on-site training sessions which supplement and follow the Installation. The session will include a Full Instrument Orientation, Full Menu Orientation, Instruction on adding parameters, sequential testing, preventive maintenance and operator level service troubleshooting. Training will include a 1 hour open question/answer session to gain familiarity to topics not yet covered.

Assay Programming

While many reagent suppliers are able to provide reagent application services, Diamond offers services to assist with programming assays beyond the assays programmed and verified during installation. Diamond is able to program the system, install reagents, perform calibration and perform quality control in multi-levels for Chemistry, Coagulation and Immunology Assays.

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