Diamond Diagnostics is pleased to offer laboratories in the United States, Canada and the European Union several service options to make the acquisition of refurbished instrumentation seamless while offering existing instrumentation in your laboratory more cost-effective service arrangements. Covering 23 manufacturers and over 250 models, Diamond provides our customers and prospective customers with various options custom-tailored to the laboratory’s needs.
Gold Field Service DD-8105
The most popular plan available to laboratories, The Gold plan provides coverage for your instrumentation with full labor, travel and material costs included to keep your system operational. Support is delivered within 1 business day during normal business hours, Monday – Friday. Gold offers a balance of the needed support with a reasonable and fixed cost structure.
Silver Field Service DD-8110
For the laboratory looking to have the flexibility of superior service without the commitment to a full year service plan, the Silver plan is the appropriate choice. Silver allows the client to pay a reduced hourly rate with support guaranteed within 1 business day. Travel costs are fixed and the client is responsible for any material costs incurred.
Bronze Field Service DD-8115
For the laboratory unable to commit but looking for continuous support, the Bronze plan is the appropriate choice. The Bronze plan provides ultimate flexibility without the commitment. The client pays a standardized hourly rate with support provided within 2 business days. Travel costs are fixed and the client is responsible for any material costs incurred.
Preventative Maintenance DD-8120
For the laboratory looking to manage manufacture recommended preventative maintenance (PM) schedules for instrumentation at a fixed cost. The PM Service Plan will increase the reliability and reduce the risk and costs of unplanned maintenance and equipment downtime. Our plans are scheduled and planned around your specific instrument and operational needs.
Depot Service, Type 1 DD-8125
For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. The Depot Repair is a per diem plan designed for any size instrument needing major repair, complete rebuild or recycling.
Depot Service, Type 2 DD-8130
For the laboratory looking to maximize the life of their instrumentation while effectively managing repair costs. Annual Depot Repair is an annual based plan designed for small to mid-sized instruments needing maintenance or repairs and can be easily shipped by your local carrier to our Depot Service Facility in Holliston, MA.
Phone Support DD-8135
For the laboratory employing qualified service professionals, the Virtual Plan may be a suitable choice to replace or supplement Field Services. The Virtual plan offers its customers support by email and telephone, within business hours with communication directly with Clinical Engineering staff specialized in the model of instrumentation that the laboratory is utilizing. The Virtual Plan is annual.
Facilities looking to relocate instrumentation from one site to another should contact Diamond to handle any or all aspects of the process including decommission, decontamination, transit and installation at the new site.
Facilities looking to reactivate an instrument which was previously decommissioned and stored can look to Diamond to re-commission the unit for active use.
Facilities looking to decommission their instrumentation for later use, storage, transit or sale, Diamond prepares the unit through a complete shutdown process.
Facilities looking to decontaminate a previously utilized instrument can utilize Diamond for the entire process including onsite decontamination and certification.
Installation, Diamond Device DD-8160
All units sold by Diamond Diagnostics require an installation by Diamond Diagnostics personnel. Installation includes structural review, power connection and commission, routine diagnostics and alignment, calibration and quality control verification. Following this, a brief overview is conducted to include a general review of menu structure, power on/off, instruction to run samples and quality controls, installation of a reagent and a physical orientation of instrument.
Training, Diamond Device DD-8165
For the customer that desires training with more content, Diamond offers on-site training sessions which supplement and follow the Installation. The session will include a Full Instrument Orientation, Full Menu Orientation, Instruction on adding parameters, sequential testing, preventive maintenance and operator level service troubleshooting. Training will include a 1 hour open question/answer session to gain familiarity to topics not yet covered.
Assay Programming DD-8170
While many reagent suppliers are able to provide reagent application services, Diamond offers services to assist with programming assays beyond the assays programmed and verified during installation. Diamond is able to program the system, install reagents, perform calibration and perform quality control in multi-levels for Chemistry, Coagulation and Immunology Assays.
Maintenance and consultation from the Simplest to most Complex systems
Repair, Rebuild or fully Refurbish Down-To-Frame® without costly traveling and on-site labor
Complete Shutdown, Drainage and Decontamination of instrumentation for relocation or storage
Removal of all contaminants from instrumentation and its peripherals.
Service on Demand throughout the year for small to mid-sized equipment
Year round Service and Support covering a multitude of Clinical Lab analyzers
Installation of Diamond refurbished instrumentation by factory trained engineers
Technical Support and Consultation for most makes and models
Training on Diamond refurbished instrumentation by factory trained engineers
Corporate Headquarters (USA)
Diamond Diagnostics Inc.
333 Fiske Street
Holliston, MA 01746-2048
Tel: +1 508.429.0450
Distribution Center (EU)
Diamond Diagnostics Kft.
1044 Budapest, Hungary
Óradna Street 6
Tel: +36 (1) 787 2222
Diamond Diagnostics Inc. is registered with the United States Food and Drug Administration as an Initial Importer Manufacturer and Contract Manufacturer. Establishment registration and device listing can be found under ID: 3003030793.
Diamond has been registered with the Food and Drug Administration since 2001 and regulated by its cGMP system requirements.
All products manufactured by Diamond carry the necessary FDA clearance and comply to the European Union IVD Directive. Every department and function in our company is standardized, controlled and routinely audited.
The names and logos of manufacturers, their instruments, and their products referred to herein may be protected by trademark or other law, and are used herein solely for purpose of reference. Products are available for international distribution only unless otherwise indicated. Diamond Diagnostics expressly disclaims any affiliation with products it does not manufacture, as well as sponsorship by other manufacturers. For current regulatory status on products within this website, please contact your sales representative. Prices and Information shown are for reference only and may change without notice. SmartLyte®, ProLyte®, CareLyte®, and Down-To-Frame® Refurbishing are Registered Trademarks of Diamond Diagnostics®.