Return and Refund Policy
Return shipments of products must be prearranged with a Technical Service Representative or Sales Representative. You must obtain a Return Marchandise Authorization (RMA) and shipping instructions from us. Returns are only allowed up to 30 days after the original shipment date of the product. Unauthorized returns will be refused and credit will not be allowed. Authorized returns must be in undamaged condition with the customer’s name and address clearly indicated on the outer shipping container. Customer must prepay and absorb all transportation charges. All returned products must be packaged and labeled in accordance with all shipping regulations including those of the DOT and the US Environmental Protection Agency (EPA). Unopened Diamond product returned is subjected to a 25% Restocking Charge. Refrigerated product, Hazardous Material, Opened Product, New and Refurbished Instrumentation, OEM Items and Service Parts are non-returnable and non-refundable. Warranty information is available under separate cover.