Technical Support

Technical Support

Thank you for making Diamond Diagnostics the world leader in the refurbishing industry.

You can tell us about your issues via telephone, email or through our web-based reporting system.

At Diamond Diagnostics, we try to ensure that your concerns are dealt with by someone who is a subject matter expert. We do not subcontract any support services, we prefer to put you directly in touch with professional, qualified engineers who understand our products and services intimately.

Our Product Support Specialists are committed to providing you with outstanding support that includes:

  • Responsiveness - we will reply to every communication same or next business day
  • Ownership - our support staff will assume ownership of your issues and manage them to conclusion
  • Communication - will be timely and coherent
  • Integrity - we will always conduct business with you ethically and professionally

We strive for continuous improvements in everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, we would like to hear from you!